Australian Charter of Healthcare Rights
Under the Australian Charter of Healthcare Rights, in Victoria, you can expect the following from healthcare services:

• ACCESS - a right to access health care
• SAFETY - a right to receive safe and high quality health care
• RESPECT - a right to be shown respect, and to be treated with dignity and consideration
• COMMUNICATION - a right to be informed about services, treatment, options and costs in a clear and open way
• PARTICIPATION - a right to be included on decisions and to make choices about your health care
• PRIVACY - a right to privacy and confidentiality of your personal information
• COMMENT -  a right to comment on your health care, and to have your concerns addressed

Rights & Responsibilities
As a service user of NDCH, you have a number of rights.  We recognise your right to:

• be treated with respect and courtesy
• have your needs assessed
• be informed and be part of the decisions made about your care
• receive information on all aspects of services provided or treatment available in terms you understand
• receive quality services as promptly as possible subject to assessment and availability of staff
• receive healthcare which does not discriminate on the basis of race, religion, gender identity, age, disability, sexuality or health status
• make a complaint
• have someone represent you (an advocate)
• have your privacy and confidentiality respected
• to access personal information kept about you by the service (and have it corrected if it is incorrect)
• consent to, or refuse any service, treatment, information or advice and not be declined access to services

While you have a number of rights as a service user, you also have some responsibilities to the people providing care to you.
NDCH asks that our clients/patients:

• treat all staff and other service users with respect and courtesy
• provide a safe work environment and help us provide you and our other clients with services safely
• take responsibility for the results of any decisions you make

Charter of Aged Care Rights
All people receiving Australian Government funded residential care, home care or other aged care services in the community have the right to:

• safe and high-quality care and services
• be treated with dignity and respect
• have my identity, culture and diversity valued and supported
• live without abuse and neglect
• be informed about my care and services in a way I understand
• access all information about myself, including information about my rights, care and
• services
• have control over and make choices about my care, and personal and social life, including
• where the choices involve personal risk
• have control over, and make decisions about, the personal aspects of my daily life,
• financial affairs and possessions
• my independence
• be listened to and understood
• have a person of my choice, including an aged care advocate, support me or speak on my
• behalf
• complain free from reprisal, and to have my complaints dealt with fairly and promptly
• personal privacy and to have my personal information protected
• exercise my rights without it adversely affecting the way I am treated

Victoria's Charter of Human Rights & Responsibilities
Victoria’s Charter of Human Rights and Responsibilities protects:

• Your right to recognition and equality before the law
• Your right to life
• Your right to protection from torture and cruel, inhuman or degrading treatment
• Your right to freedom from forced work
• Your right to freedom of movement
• Your right to privacy and reputation
• Your right to freedom of thought, conscience, religion and belief
• Your right to freedom of expression
• Your right to peaceful assembly and freedom of association
• Your right to protection of families and children
• Your right to taking part in public life
• Cultural rights
• Property rights
• Your right to liberty and security of person
• Your right to humane treatment when deprived of liberty
• Rights of children in the criminal process
• Your right to a fair hearing
• Rights in criminal proceedings
• Right not to be tried or punished more than once
• Retrospective criminal laws

Do you have a question about human rights or want to learn more about Victoria’s Charter of Human Rights and Responsibilities?
Visit: www.humanrights.vic.gov.au

Aboriginal Cultural Rights
Section 19(2) of the Charter of Human Rights and Responsibilities protects your cultural rights as an Aboriginal/Torres Strait Islander person in Victoria.
To find out more, visit: www.humanrightscomission.vic.gov.au/acr
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