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Support Services

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The Conversation

As a friend, loved one, you have a part to play in the helping of others. It can be hard to know how to play that role, however. The following guidelines can help you. Also, you can use the resources on this website to assist with guidance in having this conversation.

The intent of the conversation is to help that person. Through asking them questions you will begin to get a picture of how bad their situation is. This will result in three outcomes:

1. Allowing them to talk and get the issue off their chest.
2. Helping them to find resources about their issue. E.g. fact sheets
3. Direct referral: this could be either through providing them with contacts, going with them to see a GP or ringing 000 in an emergency.
​
In every instance if you don’t get the diagnosis/option right, it is better to have had the conversation than not..
Do's
If you notice a changes in your friend or loved one, have the conversation. Talk openly. Ask directly. If they have been thinking about suicide.  Asking will not plant the idea of suicide or cause them to act on it.

Communicate the message:
  • I am concerned about you…..
  • I care about you…..
  • I’m here for you….
  • Encourage expression of feelings.
  • Listen without passing judgement.
  • Try to instil hope.
  • Reassure them that help is available.
  • Keep calm and supportive manner.
  • Help to access resources.
Dont's
  • Make moral judgements.
  • Argue or lecture.
  • Encourage guilt.
  • Promise you won’t tell anyone.
  • Minimise the problem.
  • Offer simplistic solutions.
  • Dare the person or try reverse psychology.
  • Leave the person alone.
  • Try to do it all alone. Instead access help.
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#NDCH - your first port of call in the pursuit of good health
  • Home
  • Employment
    • Executive Assistant to CEO
    • Rostering Officer
    • Volunteer Coordinator
    • Quality Governance Officer
    • People and Culture Officer
    • Intake Officer
    • Finance Officer
    • Community Care Leader
    • Business Leader
    • Community Care Administration Officer
    • CasualRN
    • Counsellor-FT
    • Community Care Worker
    • Health Promotion Worker
  • GP Clinic
    • Clinic Information
    • GP Online Appointment
  • Services
    • AgriSafe Clinic
    • Allied Health >
      • Diabetes Education
      • Dietitian
      • Endocrinology Telehealth
      • Occupational Therapy
      • Podiatry
      • Speech Pathology
    • Community Nursing
    • Community Support >
      • Counselling
      • Mental Health Services
      • Rural Withdrawal Program
      • Specialist Homelessness Service
      • Stop Smoking
      • Tactics for Tough Times
    • Health Promotion >
      • Health Promotion
      • Aboriginal Children's Program
      • Mental Health First Aid
      • School Focused Youth Service
      • Youth Programs
    • NDIS
    • Workplace Wellbeing Services
    • T4TT
  • About
    • Vision, Mission, Values
    • Latest News
    • History
    • The Board
    • Executive Team
    • Annual & Quality Reports
    • Quality & Accreditation
    • What is Community Health
    • Acknowledgement to Country
    • Sexuality & Gender Diversity
    • Child Safety Statement of Commitment
  • Privacy
    • Privacy & Confidentiality
  • Rights & Responsibilities
    • Bring a Support Person
    • Rights & Responsibilities
    • Charter of Human Rights
    • Aboriginal Cultural Rights
  • Support Us
    • Community Reference Group
    • Donations
    • Donations Received
    • Workplace Giving
    • Students >
      • Student Placements
      • Scholarships
  • Events
  • Feedback
  • Resources
    • How to Refer
    • Mental Health
    • Service Booklet
  • Contact Us
  • COVID-19 Screening Clinic